Terms and Conditions

Welcome to the Crafty Connoisseur (the “Site”) which incorporates the “Crafty Spirits Club. 

This Site is maintained and operated by Crafty Connoisseur Limited (“CCL” or “Company”). We are registered in Scotland under the company number SC613376. Our registered office is at 148 Gilmerton Dykes Road, Edinburgh, EH17 8PE.

We are both AWRS (XQAW 000 0011 9603) and WOWGR (GBOG421834800) approved by HM Revenue and Customs.

By accessing, browsing or using this Site, you acknowledge that you have read and agreed to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, you should not use or access this Site. CCL reserves the right to revise these Terms at any time by updating this posting, but will not change these Terms in relation to orders which have been placed and acknowledged by CCL before the change is made. You are encouraged to review these Terms each time you use the Site because your use of the Site after the posting of changes will constitute your acceptance of the changes. By agreeing to these Terms it also constitutes your agreement to the Site Privacy Policy which is incorporated herein.

By accessing or using any part of the site, you accept, without limitation or qualification, these Terms. If you do not agree with all of the Terms set forth below, you may not use any portion of the site. Price information found on this site is subject to change without notice. CCL reserves the right to change these Terms and Conditions of Use at any time without notice, but will not change these Terms in relation to orders which have been placed and acknowledged by CCL before the change is made.

We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site. We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on the use of the Site or restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes.

1 – Use of the Site

You may use the Site only for your own noncommercial personal use and in compliance with these Terms. You are responsible for your own communications, including the transmission, uploading or posting of information and are responsible for the consequences of such communications to the Site. Any other use of the Site requires the prior written consent of CCL. You may not otherwise copy, modify, or distribute the contents of this Site without the express written permission of CCL. You may not modify, publish, transmit, participate in the transfer or sell, create derivative works from, or in any way exploit, any of the content, in whole or in part, found on the Site.

We require all users to agree not to use the Site, and specifically prohibit any use of the Site, for any of the following purposes:

  • Posting, communicating or transmitting any material that infringes on any intellectual property, publicity or privacy right of another person or entity
  • Posting any information which is untrue, inaccurate or not your own or which is defamatory, derogatory, fraudulent, degrading, abusive, hateful, false, misleading, inaccurate, untrue, malicious, offensive, harassing, threatening, racist, obscene, vulgar, indecent, pornographic or of a sexual nature
  • Engaging in conduct that would constitute a criminal offense or give rise to civil liability or otherwise violate any law or regulation
  • Attempting to interfere in any way with the Site’s or CSC’s network security, or attempting to use the Site’s service to gain unauthorised access to any other computer system

You may not use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute content available on the Site. Further, you may not use any such automated means to manipulate the Site, such as automating what are otherwise manual or one-off procedures. You may not take any action to interfere with, or disrupt, the Site or any other user’s use of the Site, including, without limitation, via means of overloading, “flooding”, “mailbombing” or “crashing” the Site, circumventing security or user authentication measures or attempting to exceed the limited authorization and access granted to you under these Terms. You may not frame portions of the Site within another website. You may not resell use of, or access to, the Site to any third party without our prior written consent.

2 – Registration and Passwords

In order to access certain services on the Site, you will be required to provide specific information. All information about you must be truthful, and you may not use any aliases or other means to mask your true identity. Any access codes or passwords provided should be safeguarded at all times. You are responsible for the security of your access codes and passwords and will be solely liable for any use or unauthorized use under such access codes or passwords. We may suspend or terminate your access at any time with or without notice.

3 – Additional Terms and Conditions

You agree that additional terms and conditions may apply to specific products, orders or your use of certain portions of the Site, including with respect to the Privacy & Cookie Notice.

4 – Your personal information

We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. For more information, please refer to our Privacy & Cookie Notice.

5 – Membership

The Site is available to registered users who are 18 years and older and who have not been suspended or removed by CCL for any reason. We reserve the right to revoke your membership for any reason at any time including as a result of a violation of these Terms or the Privacy & Cookie Policy, without notice. Where we revoke your account/membership, this will not affect current orders which we have acknowledged unless we revoke as a result of your breach of these Terms or the Privacy & Cookie Policy or any other guidelines or rules, in which case we may terminate all existing orders and will not be obliged to make any refund. In the event that we revoke your account/membership, you will be reimbursed any subscription fees on a pro-rata basis. Crafty Spirits Club Membership is void where prohibited by law.

6 – Orders and Contracts

Crafty Spirit Club Membership Packages (“Memberships”) may be ordered by clicking on the Membership you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “Submit Order” or equivalent button on the checkout page.

Your order constitutes an offer to CCL to buy a Craft Spirits Club Membership. All orders are subject to acceptance by CCL. 

CCL is not obliged to accept your order and may, at its discretion, decline to accept any order. Where CCL accepts your order, it will confirm such acceptance to you by sending you an email that confirms that CCL has recognised your purchase of a Craft Spirits Club Membership.

By purchasing a Crafty Spirits Club Membership you acknowledge that your Membership has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods, at the original subscription rate. Your credit card will be charged on the monthly anniversary of when you signed up. Any Membership cancellations need to be done prior to the 15th of the coming month. To cancel your subscription at any time, you must email us at info@craftyconnoisseur.co.uk. We will respond to you in a timely manner with confirmation of your cancellation. Once you cancel your membership, all rights a privilages of membership will cease with immediate effect. You are most werlcome to re-activate your membership should you wish to re-join later but will not be permitted the first box discount for new members.

The price of a monthly Craft Spirits Club Membership includes our featured Spirit of the Month, preferred member discount rates, online tasting / Q & A (when possible, with the makers themselves), private members Facebook Group and free delivery, except for members located in the Channel Islands, for whom a shipping and handling fee also applies. The price of £50 includes VAT at the prevailing rate for each item, except for members located in the Channel Islands, for whom VAT is not charged. For Members in the Channel Islands, the price of £50 includes the shipping and handling fee.

We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy. Craft Spirits Club Membership is void where prohibited by law.

From time to time we run different promotional offers where delivery charges may apply. Where this is the case it will be communicated.

7 – Offers & Discount Codes

The preferred Craft Spirits Club members discount code needs to be applied during the checkout; the option is located on the same page as your contact details. This code is for spirits club members only but can be used for any product on our website including private tastings. Only one offer/discount may be used per transaction. Offers do not apply to gift memberships unless specifically stated. Offers cannot be added retrospectively. Offers are not transferable or redeemable for cash or credit.

We reserve the right to withdraw or cancel discount codes at any time if they are being abused or breach these terms and conditions. We also reserve the right to reject discount codes if we suspect any fraud which may result in a subsequent charge to the customer for the value of the discount.

We only allow one intro offer per member.

CCL reserves the right to take additional payments from existing or past members where introductory offers have been used in breach of this policy or to unreasonably “game” the system to achieve financial gain at CCL’s expense.

8 – Member rights & cancellation

You may cancel your month-to-month Membership before the 15th of each month by contacting CCL through the email address and procedure specified in our Crafty Spirits Club Page. CCL will not refund any months for a month in which the Membership bottle has already been sent. Members that subscribe to the Crafty Spirits Club with any type of discount may may re-regsiter their mebmership but will not be entitled to any introductory offers.

If you receive a damaged or broken bottle, you may follow the procedure specified in our Delivery and Returns page for declaring your damaged or broken bottle. Refund declarations must be made within 24 hours of receiving your bottle. 

CCL will send you a replacement bottle of the same spirit, if available, if not a suitable replacement will be sent in its place. 

CCL does not refund damaged or broken bottles. CCL reserves the right to dispute the reception of a damaged or broken bottle.

CCL’s shipping partners normally alert CCL in the event of a broken bottle before it is delivered. If this occurs with your bottle, CCL will send you a new bottle as soon as possible.

9 – Proprietary Rights

You acknowledge and agree that the content (other than content that may be submitted by Members), materials, text, images, videos, graphics, trademarks, logos, button icons, music, software and other elements available on the Site are the property of CCL or our partners and are protected by copyright, trademark and/or other proprietary rights and laws. 

You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify or create derivative works from any content or materials on the Site. CCL and the CCL logo are registered trademarks. All other trademarks are the property of their respective owners. All of our Site’s content is the property and copyright of CCL. All rights reserved. 

Except as expressly set forth in these Terms, no license is granted to you and no rights are conveyed by virtue of accessing or using the Site. All rights not granted under these Terms are reserved by Craft Connoisseur Limited and its affiliates.

10 – Submitted Content

By submitting or posting any materials or content on the Site, you grant CCL a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works on our websites and apps and in any other materials or medium, and sublicense such materials or any part of such materials. This means, for example, that we can continue to use and display that content even if you ask us to remove it or after your registration or subscription has ended. If you do not want to grant CCL the rights set out in this paragraph, please do not submit your content to us. You confirm that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant CCL the license specified above. You also confirm that any materials you provide will not contain libellous or otherwise unlawful, abusive or obscene material. CCL will be entitled to use any content submitted by you without incurring obligations of confidentiality, attribution or payment to you. To the extent permitted by applicable law, you agree to waive all moral rights in any content that you post or send whilst using the Services, including the right to be identified as the author of such content.

CCL reserves the right to use content that you post to social media that specifically concerns or references CCL, its partners and the products it offers. This content may be shared by CCL on its own social media properties, with third parties, and on the Site.

11 – Review Guidelines

CCL values your feedback. When writing your review, please consider the following guidelines:

  • Focus on the product and your individual experience using it
  • Provide details about why you liked or disliked a product

We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:

  • Obscenities, discriminatory language, or other language not suitable for a public forum
  • Advertisements, “spam” content, or references to other products, offers, or websites
  • Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
  • Critical or spiteful comments on other reviews posted on the page or their authors

12 – Disclaimers

CCL is not responsible if you cannot access the Site properly or at all because your ISP connection, the Internet generally or your browser software is inadequate or functioning badly, or if your ISP suspends or terminates their service to you, or because of any other event outside CCL’s control. If you cannot access the Site properly or at all because of any of these reasons, CCL will not refund any money you have paid or compensate you.

Making the Site enjoyable means CCL needs to fix bugs, install updates and do general diagnosis and maintenance of the Site. CCL will try to do scheduled maintenance during what CCL anticipates will be relatively low levels of online use. CCL also needs to be able to do emergency maintenance and/or suspend access to the servers where, in CCL’s reasonable discretion, CCL sees the need to do that. CCL will try to have the Site available again as soon as CCL thinks it is safe to do so.

The Site relies in part on software to work. The software has bugs. Whilst CCL will monitor the Site and try to fix bugs that are made known to us, CCL cannot guarantee that the Site will be bug-free or will work all the time. It is not a term of these Terms of Use that the Site or any individual feature of the Site will always be available, error-free and/or free from viruses.

Where the Site contains links to other websites and third-party products or services, these links are provided for your information only. CCL is not responsible for the content of these websites or products or services.

13 – Indemnification

You agree to indemnify CCL and its group companies’ liabilities and the reasonable costs (including reasonable legal fees), sustained or incurred as a result of content posted to the Site by you being in violation of these Terms and/or CCL’s Review Guidelines.

14 – Limitation of Liability

CCL excludes: (a) any responsibility for or liability arising out of any dealings you have with third parties that take place using or facilitated by the Site; and (b) any liability for losses which are not a foreseeable or likely consequence of your use of the Site, or of a breach of these Terms. For example, losses are foreseeable where they could be contemplated by you and CCL at the start of your membership.

CCL will not be liable to you over the entire period of your use of the Site for any loss in excess of (a) the total value of products or subscriptions ordered by you via the Site from time to time and (b) £250, whichever is the higher.

Notwithstanding this, nothing in these Terms will affect any liability we may have for: (a) death or personal injury arising from our negligence or our liability; (b) fraudulent misrepresentation; © for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or (d) any other liability that cannot by law be excluded or limited.

15 – Copyright Infringement; Notice and Take Down Procedures

CCL specifically prohibits the posting of any content that violates or infringes the copyright rights and/or other intellectual property rights (including rights of privacy and publicity) of any person or entity. If you believe that any material contained on this Site infringes your copyright or other intellectual property rights, you should notify us of your copyright infringement claim.

16 – Severability

If any part of these Terms shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of these Terms.

17 – Waiver; Remedies; Variations, Entire Agreement

The failure of CCL to partially or fully exercise any rights or the waiver of CCL of any breach of these Terms and Conditions by you shall not prevent a subsequent exercise of such right by CCL or be deemed a waiver by CCL of any subsequent breach by you of the same or any other term of these Terms. The rights and remedies of CCL under these Terms and any other applicable agreement between you and CCL shall be cumulative, and the exercise of any such right or remedy shall not limit CCL’s right to exercise any other right or remedy. These Terms may not be varied except with our express written consent. These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of your use of the Site and any order. We are required by law to advise you that contracts may be concluded in English only and that no public filing requirements apply. Please let us know if you would prefer not to receive our club goodies or magazine as part of your box.  All items are sold separately, see pricing info above.

18 – Governing Law

The operation of our site and Contracts for the purchase of Goods through our site are governed by Scots law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of Scotland.

19 – VAT and other information for members in the Channel Islands

For those residing in the Channel Islands, CCL does not charge VAT. An additional £5 shipping and handling fee applies and thus the total membership price is £50.

Duty on subscription boxes shipped to Jersey is prepaid by CCL.

Duty on subscription boxes shipped to Guernsey may be payable by the importer, depending on the size and abv. of the imported goods. 

Please contact your local Government for further information on paying duty and declaring imported goods.

20 – Gift Vouchers

E gift certificates cannot be resold nor refunded.

Any product sold and redeemed via an e-gift certificate requires declaration by both the purchaser and recipient that they are 18+  

All E-gift certificates are valid for 12 months from purchase

All other CCL terms and conditions apply to gift boxes        


Should you have any questions regarding these Terms you may contact us at info@craftyconnoisseur.co.uk

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