We reserve the right to amend these Terms and Conditions from time to time for security, legal or regulatory reasons, without notice and at our sole discretion. As such, it is your responsibility to review these stated Terms and Conditions at regular intervals. We reserve the right to amend, modify, discontinue or suspend all or part of this site and may restrict your access to all or part of ‘the site’ at any time without notice or liability.
All references to ‘you &/or your &/or user’ means you and ‘we, us or our’ means Crafty Connoisseur, Bilston Glen Industrial Estate, Loanhead, Midlothian, EH20 9LZ. ‘the Site’ means craftyconnoisseur.co.uk
All rights in all content including but not limited to copy, images, software (including code, interface and website structure) and the design, look and feel, and format of ‘the site’ are owned by us. You agree that you are permitted to use material and/or content only as set out in these Terms and Conditions. No other use is permitted without express authorisation by us in writing and, where given, you agree not to, in part or full, copy, transmit, distribute, exploit commercially, amend, translate, share with or make available to any other person any such material or content or create derivative works of such material or content.
You are welcome to print hard copies of material from ‘the site’ solely for your lawful, personal and non-commercial use. All other copying in whatever form whether electronic, hard copy or any other format or use for commercial purposes without our prior written consent is prohibited. All other rights are reserved.
No photography, imagery, text, source code or any other material shown on ‘the site’ may be used in any circumstances for commercial purposes, nor may any of our material herein be altered, cropped, transformed, built upon, or in any other way changed or reproduced, whether from our own websites or copied from third party websites in breach of this condition themselves or otherwise redistributed without our prior written permission. You may not engage in any price scraping or price harvesting in respect of products on ‘the site’ without our prior written consent.
You must not misuse ‘the Site’ by knowingly introducing viruses, Trojans, worms, logic bombs or any other material which may be malicious or technologically harmful. You must not attempt to gain unauthorised access to ‘the Site’, the server on which ‘the Site’ is stored or any server, computer or database connected to ‘the Site’. You must not attack ‘the Site’ in any way whatsoever, including via a denial of service attack or a distributed denial of service attack. By breaching this provision you would be committing a criminal offence under the Computer Misuse Act 1990. We will report all such breaches to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use ‘the Site’ will cease immediately.
You are entitled to use our web site in accordance with these Terms and Conditions only. You may link to the home page of ‘the Site’, on receipt of written permission, provided that you do so in a way that is fair and legal and does not damage or take advantage of our reputation or establish a link in such as way that suggests any form of association, approval or endorsement on our part where none exists. ‘The Site’ must not be framed on any other website nor may you create a link to any part of ‘the site’ other than the homepage. We reserve the right to withdraw linking permission at any time without notice or reason.
‘The Site’ may contain a number of active services or links to similar such services collectively termed ‘Public Forums’ which may allow you to post, transmit or submit information. While all submitted content is reviewed prior to posting, we take no responsibility for the accuracy of any information posted on ‘the Site’ nor do we accept liability for any loss or damage suffered by you by whatever means as a result of use or disclosure of such material.
Through use of ‘the Site’, you acknowledge and agree that all material(s) submitted does not infringe any other persons intellectual property rights and is not vulgar, obscene, defamatory, offensive, malicious, discriminatory or unlawful in anyway and that you grant us a royalty-free, worldwide exclusive and perpetual right and licence to use and reproduce such material in any way, in whole or part, for any purpose by whatever means. We reserve the right to delete any contribution, or take action against any user account, at any time, for any reason.
Crafty Connoisseur reserves the right to delete any contribution, or take action against any user account, at any time, for any reason.
Third Party Websites
You acknowledge and agree that we are not responsible for any content of any third-party websites or material you may access through ‘the Site’.
We do not endorse and shall not be held responsible or liable for any content, advertising, products or services on or available from such websites or material. You acknowledge and agree that we are not responsible or liable either directly or indirectly for any damages, loss or costs incurred in connection with your use of or reliance of any such content, advertising, products or services on or available from such websites.
Any dealings between you and any third-party advertisers or merchants found on or via ‘the Site’ including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings are made between you and the relevant advertiser or merchant. Consequently, we are not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings.
Continuity of access / service
Our objective is to offer our customers the best possible service, but we are unable to accept responsibility for interrupted access to ‘the Site’ due to technical problems outside of our control. Due to the nature of the internet, access may be suspended, restricted or interrupted at any time, and we are therefore unable to guarantee entirely error-free access and services.
‘The Site’ is presented as is and your use thereof is solely at your own risk. We do not warrant that ‘the Site’ will be free from viruses, available, accessible, error-free, uninterrupted or that the contents will be accurate. We warrant that the products sold will be of satisfactory quality and fit for their general purpose.
It is your responsibility to verify all information set out on ‘the Site’ with independent authorities before acting or relying on it. It is your responsibility to use virus-checking software on any material downloaded from ‘the Site’ and to ensure the compatibility of such software with your equipment.
Unless where expressly provision for in law we disclaim all liability for any loss, cost or damage (incurred directly, indirectly, consequentially or otherwise) suffered by you as a result of your use of ‘the Site’ including but not limited to computer viruses or distributed denial of service attack transmitted through ‘the site’ or from third-party sites accessed through ‘the Site’ whether such loss, cost or damage arises from our negligence or otherwise whether or not we expressly informed of the possibility of such loss or damage.
We accept no liability arising from errors (including typographical) contained in, or any omissions from, this website. Nothing in these Terms and Conditions shall exclude us from liability for personal injury or death caused by our negligence. We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
Loss or damage was not foreseeable to both parties when the contract was formed;
Loss or damage was not caused by any breach on the part of the supplier;
Loss or damage relates to business and/or non-consumers.
Subject to 10.1 we will not be liable for loss or damage caused by the customer handling the products. In particular we will not be liable for spillages or breakages. Customers should also be aware of the following inherent risks and warnings:
Alcohol should be consumed in moderation.
A case of our products is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
Some products may cause staining if spilt so extra care should be taken
Sparkling products can be volatile due to the build up of gasses extra care should be taken when opening these.
If you are a business user, you agree to indemnify us immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of ‘the Site’ .
We reserve the right immediately to suspend or terminate your use of ‘the site’ if you breach or we have reasonable grounds to believe that you are likely to breach these terms and conditions or you otherwise engage in conduct which we determine in our sole discretion to be unacceptable. We may also remove ‘the site’ as a whole or any sections or features of ‘the site’ at any time. Please note that we have the ability to trace your IP address and if necessary contact your ISP in the event of a suspected breach of these Terms and Conditions.
To ensure that your credit, debit or charge card is not being used without your consent we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these Terms and Conditions, you consent to such checks being made.
In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
We won’t sell products to anyone who isn’t 18 years old or over. By placing an order you confirm that you, and the recipient in the case of a gift, are at least 18 years old. In the UK it is illegal for any person under the age of 18 to buy, or attempt to buy, alcohol for themselves or for any other person under the age of 18.
If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the products is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the products.
Availability & Pricing
No contract exists between you and us until we notify you that we have accepted your order and despatched the goods. We are not obliged to accept your order. Goods must be paid for in full prior to despatch.
Prices and specifications can change without notice and products are subject to availability.
We endeavour to ensure the accuracy of the information on ‘the site’. Should a product be unavailable, we will endeavour to inform you of this promptly. In that situation you are entitled to be refunded in full for your order, or to substitute the product. If a substitution is required, you will be contacted first and given opportunities to choose the replacements, or get a refund. Order cost for substitutions will reflect the relative prices of substituted products.
From time to time, we may feature promotions or offers on ‘the site’. Each offer shall be subject to its own specific terms.
All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. All delivery charges are additional. Delivery charges may vary according to postcode, you will be informed of the final postage cost when you place and pay for your order.
We accept payment by all major credit cards and PayPal.
Description and price of the goods. We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. The price of the goods will be as shown on the checkout page of our website when you placed your order. We will charge you this amount. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before shipping your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
Errors in processing payment. If the payment is processed, but there is an error which results in us not receiving payment from the customer, we reserve the right to reprocess the payment at a later date. If this is not successful the customer will also be asked to pay on the site with an alternative payment method, and given a reasonable period of time to complete the payment – usually 14 days.
If a delivery is received in a damaged state, we accept no responsibility for any injury or harm that this may cause to you, including but not limited to any injury from broken glass.
If some of the bottles in a case are broken or spoiled when they are delivered you should notify us immediately. We will request pictures (where possible) to be emailed along with complaint to email@example.com with order ID.
You must notify us of all products which are not acceptable for any of the reasons stated in this clause within 5 working days from delivery of the products. You must contact our customer services department immediately on firstname.lastname@example.org.
Upon receipt of your order, you should inspect it to make sure that it is intact and in full. You should notify us immediately of any items that are incorrect or incomplete.
Your signature, or those receiving the product, at the point of delivery acknowledges receipt of the goods. Once the products have been delivered, according to your original delivery instructions, it becomes the recipient’s responsibility. We have a system in place whereby our carrier notifies us when a delivery has been made. In the event that the goods cannot be delivered a card will be left by our carrier giving instructions for collection or re-delivery.
We use protective packaging to supply your order to mitigate the risk of damage during transport. In addition, we will label our boxes to encourage carriers to keep our bottles safe and upright. This should be sufficient for your order to arrive in perfect condition. The Delivery boxes should not carry any branding to reduce the risk of theft.
Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or mis-described goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen’s Advice Bureau.
Unwanted goods that have been correctly supplied will only be accepted for return at our discretion. You must contact us for authorisation before returning any items. It will be your responsibility to ensure the goods are returned unopened and in a re-saleable condition. We regret we are unable to refund any carriage costs.
We cannot accept any liability for delayed or non-delivery of goods due to misinformation or an incorrectly supplied delivery address or a mistake by the carrier.
If a parcel is returned to us due to an incomplete or incorrect delivery address supplied by you, the customer, we reserve the right to charge the appropriate carriage fee to re-send.
If you do not wish the goods to be re-sent we will, at our discretion, refund the value of the goods, but we are unable to refund the original carriage fee.
We accept no liability for goods required for a specified date, which fail to arrive due to circumstances beyond our reasonable control.
We shall not be liable for any delay in delivering your products if that delay or failure is caused by circumstances beyond our control such as but not limited to, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement or delays which occur once the package has been passed to our carrier.
Customer satisfaction – If you are dissatisfied with our performance in any way, please contact our customer services department immediately on email@example.com
We aim to deal with all enquiries fairly, confidentially and quickly. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: firstname.lastname@example.org
You may cancel your order for any reason whatsoever at any time up to the date that we ship the products.
In order to cancel your order you must contact our customer services department immediately on email@example.com
We shall use reasonable endeavours to reimburse the price of the products within 30 days from the date you notify us of the cancellation.
All transaction information passed between our sites and PayPal’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from PayPal are signed using MD5 hashing to prevent tampering. No data we pass to PayPal’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally. It is your responsibility to protect your password from being disclosed to any third party.
We are the sole owners and authorised users of all trademarks, service marks, design marks, patents, copyrights, database rights, image rights for photographs contained on ‘the site’ and all other intellectual property appearing on or contained within ‘the site’ including but not limited to the page design and layout and the source code. Except where provided for under these Terms and Conditions, use of ‘the site’ does not grant any right, title, interest or license to you of any such intellectual property and any use or reproduction of the intellectual property is prohibited.
Gain Brands International (UK) Limited respects other people’s copyright and intellectual property rights (IP). Although we sometimes refer to them on the website and on the labels of products we make and distribute (something which is pretty much unavoidable!), we don’t claim copyright or any IP or assert any rights of ownership or any other intellectual property rights over any brands or trademarks owned by others, including but not limited to those shown on the site.
If you have an ownership, copyright or IP claim over a brand or trademark which you would like us to specifically recognise by adding it to this list, or if you spot an error you’d like us to correct please just drop us an email at firstname.lastname@example.org.
These Terms and Conditions, including our Privacy Statement, constitute the entire agreement between you and us and supersede all previous statements and understandings whatsoever between us. Any failure by us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. If any provision under these Terms and Conditions is found in law to be unenforceable all other provisions of these Terms and Conditions shall remain in full force and effect. We reserve the right to cede, assign or otherwise transfer our rights and obligations in terms of these standard terms and conditions to a third party.
Law and Jurisdiction
These Terms and Conditions, including the Privacy Statement and any matter relating to ‘the site’ shall be governed by Scottish Law in particular the Licensing Act 2003 in relation to minimum legal age. Any legal proceeding arising out of or relating to these Terms and Conditions against or relating to us or any indemnified party under these Terms and Conditions will be subject to the exclusive jurisdiction of the Scottish courts and you irrevocably consent to the jurisdiction of such courts.
Crafty Connoisseur with registered company number SC506298. All rights reserved